Tailoring the Customer Experience: Creating a Customer Centric Supply Chain

14:35 - 15:10

  • 83% of supply chains confirm customer experience is a company-wide goal while only 3% say current systems fully support efforts to improve their customer experience
  • The necessity of supply chain reliability in creating a successful customer experience. Fulfilling customer orders on time, safely and to a consistently high standard
  • Gaining a clear understanding of what your customers want from their product and working alongside them to achieve those goals
  • The power of compromise; fulfilling customers’ needs whilst retaining your supply chain success